Frequently Asked Questions

eSIM technology offers flexibility and convenience. Here are common questions to help you use eSIM effectively.

How to use eSIM on iphone?

Go to your iPhone’s Settings.
Tap on Cellular/ Mobile Service
Under SIMs, Tap Add eSIM/ Cellular
Follow the on-screen instructions to finish setting up.
Follow the on-screen instructions to finish setting up.

How to check whether my phone support eSIM?

Dial *#06# from your phone keypad. And eSIM Identification Number (EID) will be shown, which means your phone can use eSIM.

Checking if a Google Pixel device supports eSIM:

Go to Settings and then Network & Internet.
Tap eSIM Cards.
If you see Download a SIM instead? under Connect to a Mobile Network, your phone can use eSIM.

Can I use tethering (Personal Hotspot)?

eSIM works on unlocked mobile phones or tablets such as iPAD which supports eSIM function. You can use data sharing (Tethering) on your mobile phone or tablet if applicable.

Can I get refund?

No refund once you have scan the QR Code.

Can I make call & send SMS with an eSIM?

No, eSIM only provide data.

Unused balance can refund?

Any unused balance will not be refunded

How much data volume or capacity do I need?

As a rough guide, 1GB of data would let you do one of the following:
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Watch 1 hour Youtube video at Standard Definition, 36 minutes Youtube video at 1080p
Watch 70 minutes TikTok
Watch 50 minutes Reels
Video stream 33 minutes on Youtube or Netflix in HD
Stream roughly 8 hours of high quality music (320kbps)
Send or receive about 1000 emails
Send over 1.5 million WhatsApp messages (without pictures or video)
Video call on Zoom or Google Meet for 2 hours
Use 24 hours Google Map
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The answer to this question largely depends on your online activities. If your usage primarily involves browsing the web, using navigations, sending emails, and occasional music streaming, 1GB should be sufficient for a day.

However, if your daily activities involve more data-intensive tasks like scrolling through social media, watching videos, video conferencing, video streaming, or online gaming, 1GB may quickly run out.

How to use eSIM on android phone?

Go to Settings and tap on Network & Internet.
Tap on Mobile Network
Tap Download a SIM or eSIM Manager, depending on your device.
Use your phone to scan your QR code provided by MCT_eSIM
Follow the prompts on your screen to complete the setup.

Checking if a iPhone device supports eSIM:

Go to your phone’s Settings and then Mobile Service.
Under SIMs, you can see add eSIM, your phone can use eSIM.

Checking Other Android Phones:

Open Settings and tap About Phone.
Tap Show EID.
If you see a number next to EID, your phone can use eSIM.

How long does it take for eSIM to activate?

After installing eSIM onto your device, the activation process will usually take less than 3 minutes. Sometimes, your eSIM will get activated as soon as you install it. However, there are some rare cases where the status shows as “Activating” for a brief period. In such cases, the eSIM will automatically activate when you reach your destination or establish a connection to the network.
eSIM can also take a maximum of 30 minutes to install, but most should be in minutes. Please make sure you are in an environment with a strong and stable WIFI connection.

When to activate eSIM?

Download and scan QR Code on the day that you are travelling. Once downloaded, day 1 start.

No signal bars, can't connect to network?

Restart your phone and if the problem still incurred, check on your APN settings.

Still no connection after settings.

How To Configure Your APN Settings (Apple iOS)

Select Settings > Cellular or Mobile Network.
Select Cellular Data Network or Mobile Data then Mobile Data Options.
Set your APN settings to: APN: truphone.com. Username & Password : *Leave Blank*
Click the Home Button and all changes will be saved.
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Here's how to change APN settings on an Android mobile phone.